Charged Only for the Gas They Actually Needed

Some reviews describe a job. This one describes exactly the company we set out to build, from why the customer chose us all the way to the invoice.

Why she picked us in the first place

Amalina had not used us before. She found us through a video about how we look after our technicians, and she reasoned that a company that treats its people well probably takes pride in its work too.

“I have a soft spot for employers who genuinely care about their people, and it gave me a good feeling about the kind of company they are. I also felt that a company that treats its employees well is likely to take pride in the work it does.”

We talk a lot about honest servicing on this website. It turns out how you treat your own team is part of the same story, and customers notice.

The visit

Sarwer and Jaherul attended. Two jobs on the docket: a general service for her System 1, and her System 4 needed a gas top up. Sarwer explained each step of the servicing process as he went and was transparent about what needed to be done and what did not.

The part that matters: an honest gas top up

Gas top ups are where this industry loses people’s trust. The lazy quote is a full tank, every visit, whether the system needs it or not. That is not how it works and not what we did.

“What I really appreciated was that we were charged only for the amount of gas actually needed, rather than being charged for a full tank. They also explained that aircon gas generally shouldn’t need to be topped up regularly unless there is a leak somewhere. No unnecessary recommendations, no pressure & no hard-selling.”

That explanation is the whole point. Refrigerant is not petrol. A healthy system never consumes it. If your aircon keeps needing gas, the money should go into finding the leak, not into topping up forever. It is the same thing we tell every customer who books an aircon gas top up: we test first, we top up what is actually missing, and if there is a leak we tell you.

How it ended

“I honestly felt very at ease throughout the entire servicing. I felt assured that the technicians knew what they were doing and, more importantly, that they were being honest about the work required… It is refreshing to come across a company that takes care of its employees and extends that same level of care and integrity to its customers. Will definitely be engaging LionCity Aircon again!”

Thank you Amalina, and well done Sarwer and Jaherul. This is the standard, every home, every visit.

Need a gas top up you can trust?

If someone quoted you a full tank without testing anything, get a second opinion before you pay. WhatsApp us at +65 8818 5781 or read more about our honest approach to aircon gas top ups in Singapore. We test first, charge for what is needed, and nothing else.