He Tried Six Aircon Companies in Two Years. Here Is What the Seventh Did Differently.
Some customers find us on the first Google search. This one took the long way: two years, six aircon companies, and a condensation problem nobody could fix. His review of what happened next is one of the most detailed we have ever received, so with his story public on Google, we want to walk through what actually made the difference. Not to boast, but because the lessons apply to anyone whose aircon problem keeps coming back.
Two years of disappointment
By the time he contacted us, this customer had engaged around six different companies for site surveys and maintenance. His words from the review: aircons still dirty after a “cleaning” was not something he was willing to overlook while paying for the service. Sound familiar? It is the single most common story we hear from new customers.
He gave us a try for maintenance first. Sarwer and Asad did the servicing, the full dismantle-and-jet-wash process we do on every job, nothing special by our standards. By his standards, after six companies, it was the first time the work looked like what he was paying for.
The real problem: condensation on the trunking
Encouraged, he asked us to survey a bigger job: replacing his aging System 2 that could no longer cool the room, upgrading to a System 3. But his biggest concern was heavy condensation on the trunking of the existing system, the kind that stains walls and drips in humid weather.
Condensation on trunking is almost never bad luck. It usually means the insulation inside was done poorly: joined sections, gaps, or cheap foil wrap that lets warm humid air reach the cold pipes. This is exactly why we use single-piece insulation with an extra outer layer on every installation: joins are where insulation always fails first.
At the site survey our founder Hermes inspected the setup and identified the problems caused by the original installation, explained the root causes, and laid out the plan to fix them properly with the new system, not just cover them up.
The installation
Liton, Kamrul and Abu handled the System 3 installation. From the review: they verified all the specifics, worked with attention to detail, and their enthusiasm for doing things the right way stood out. Even the customer’s father, described as notoriously hard to impress, went out of his way to commend the team after watching the install.
The result
New System 3 cooling the rooms properly. Condensation issues addressed at the root during installation. And the part that means the most to us: he signed up for our maintenance package afterwards, because, in his words, he trusts the workmanship and professionalism. A thank-you also to John on our WhatsApp line who handled his queries throughout.
What this story teaches
- If a problem keeps coming back, the diagnosis was wrong. Condensation, leaks and weak cooling have root causes. Fixing symptoms produces repeat visits, not results.
- Judge companies on their servicing first. He tested us on a small job before trusting us with a big one. Smart move, we would advise the same.
- Materials decide long-term outcomes. The original condensation problem came from installation shortcuts. The fix was doing it properly, not doing it again.
You can read his full review, along with 1,800+ others, on our reviews page.
Got a problem that keeps coming back?
WhatsApp +65 8818 5781. We will diagnose the root cause honestly, even if the answer is simpler and cheaper than what you have been quoted elsewhere. Free site survey for installations. BizSafe 3 certified.
This case study is based on real events and real customer feedback. You can read what our customers say directly on our Google profile, 1,800+ reviews and counting.